Their fantastic employee Dashe told me that it seemed my data was still intact on the hard drive and he would do everything he could to save everything on my hard drive for me because stupid me did not back up anything on my computer ever. But I think it was a preexisting problem because the computer had been running really hot and making a loud noise like a fan running sort of sound. Because of icare, all of my repairs were free, free, free! So I come back a week later to pick up the repaired computer and it would not power on. If you buy a computer there, definitely pay extra for icare, you will be glad later that you did. I am so glad he did because we ended up needing it. My smart boyfriend bought me icare when he bought me the MacBook.
#Apple store towson mall for free#
Friendly Apple employee Dane immediately replaced my power cord for free and sent me home with it and I turned my computer over to him.
I took my MacBook to the Apple Store in Towson because the display screen was showing a vertical bar down the center of the screen and my power cord was fried, literally. I know this isnt necessarily the proper forum for talking about the Apple Store, but I hope youll send this message on to wherever that forum might be. So why is the Apple Store not so human friendly? You make great stuff, very usable, very human friendly. Ive got two laptops, a desktop, and an iPod in my household. Look, I love my Apple computers and music players. What do I get for all the time I wasted trying to get a problem fixed that your techs caused? Zilch. You can tell that Im aggravated at all that waiting if Im complaining about flip flops.Ĩ. Dirty hairy toes are best seen in Middle Earth or at the beach.ħ. Maybe your concierges should not wear flip flops. Earlier, when I first brought the laptop in for diagnosis on the tech-caused error, I arrived five minutes early for my noon appointment. And yet no one figured this out when I first brought the machine in? Clearly, the diagnosis process isnt thorough enough.ĥ. It was another fifteen minutes before a tech could tell me what had been wrong with it: your own techs had dislodged a cable. FIFTEEN minutes later, someone finally fetched my laptop. Hello? Werent we having a conversation? I waited until she finished with the person behind me, who was making a purchase, and when I asked "Werent we talking? DIdnt you just walk away from me?" she told me that we were waiting for someone to go get my laptop.
A concierge asked me my business, which I told her, she swept her fingers across an iPhone, mumbled into a headset and then started talking to the person behind me. Multi-tasking doesnt always work, nor does wearing a shirt that says "I know people" prove that one knows people. If you say you have the parts, I believe you. Why, when I drop off the Mac, must I wait while an orange T-shirt runs into the backroom to collect the parts and then returns to show them to me? That happened both times, took about five minutes each time, and was an utter waste of my time. When my car doesnt work, the mechanics diagnose and repair in one trip. Why require customers to make three trips? Trip one: diagnostic. Why limit appointments to the Genius Bar to only the coming three days? I had to visit the site three times before I could get an appointment. There may be good reasons for their behavior, but none seem to do with efficient customer service.ġ. Each time I needed to wait a long time before my service, and along the way Apple Store employees did things that utterly baffle me. The next three were because of the keyboards failure to illuminate, a problem caused by Apple technicians doing the first repair. The first three were because of a faulty track pad on my MacBookPro purchased with Applecare in January 2009. Recently, I made six trips to the Apple Store in Towsontowne Center in Towson, MD. This comment has nothing to do with my MacBook, per se, but with the way Apple Stores are run when it comes to service.
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